Telephone, SMS Communication and Facsimile Communication (FAX)
Telephone, SMS Communication and Facsimile Communication (FAX): A method of telecommunication in which voice is sent over a great distance using electric impulses transported over wires or radio waves. Telephone communication allows persons (subscribers) separated by practically any distance to have a discussion.
The sound waves of a subscriber speaking into a telephone set’s transmitter are transformed into electric signals, which are then sent through communications channels and then reconverted back into sound waves in the listener’s telephone set’s receiver, replicating speech. At central offices, the switching of communications channels necessary to establish temporary connections between subscribers is done manually, semi-automatically, or automatically.
Importance of Telephone, SMS Communication and Facsimile Communication (FAX)
Person-to-person telephone conversations no longer play the central role in communication that they once did before the digital era. Businesses today have a variety of communication alternatives, including email, texting, and social media. Although telephone communication is slower than new-media communication, it nevertheless offers advantages in an increasingly impersonal environment. The telephone call, which links a caller with a human voice, establishes a connection that other media may lack, and it remains a vital business component.
(I) Immediate and Personal
A phone call is the greatest approach to obtain a personal reaction if you can’t speak to someone face to face. You may take care of business right away if the person you phoned is accessible. You leave a message and hope for a rapid response using other modes of contact, like as texting or email. Voice mail provides a verbal backup for phone calls. The caller may leave a long audio message without being limited to a specific amount of characters or having to type a text message on a small mobile phone keyboard.
(ii) It Takes More Than Words to Communicate
“Inference of Attitudes from Nonverbal Communication in Two Channels,” a famous work on communication theory, identified three components of successful communication: body language accounting for 55 percent of communication, voice tone for 38 percent, and spoken words for just 7%. Today, this theory is generally regarded as the foundation for good communication.
The tone you employ over the phone provides words character and emotion, boosting the efficacy of your conversation. In a discussion, some body language, such as smiling and standing while speaking, may come through. Without the assistance of voice tone or body language, texting and emails are merely words that the recipient must understand.
(iii) The Importance of Interactive Communication
Teleconferencing calls bring individuals from around the enterprise together for a fraction of the expense of travel and meeting space. Attendees may join a virtual conference room by dialling a toll-free number and entering an access code. Members can engage with the moderator and other participants. To see presentations, ask questions through the internet, and discuss responses with all participants, conference calls may be utilised in combination with video conferencing.
(iv) Confidentiality and Phone Calls
Condolences, disciplinary difficulties, sensitive and private matters, and other messages should be addressed by a personal phone call. Making the effort to call rather than sending an impersonal text or email carries greater weight. Sensitive topics may be misconstrued if two-way communication is not possible. Text messages and emails are considered legal records and may be recovered as evidence even after they have been deleted. For training reasons, some organisations monitor and record phone calls between staff and consumers. Voicemail messages that have been deleted cannot be recovered and do not leave a record of the discussion.
(v) Cellphone Safety
Making phone calls while driving is risky, but Bluetooth technology allows for hands-free dialling and communication, allowing for more time on the road for business conversations. Driving while texting or emailing is dangerous and, in some places, illegal.
Communication using SMS
“Short Message Service” is the abbreviation for “Short Message Service.” Text messages are sent by SMS to mobile phones. Messages may normally be up to 160 characters long, while some services enable 224 characters in 5-bit format. SMS was initially designed for GSM (Global System for Mobile) phones, although it is now supported by all major mobile phone systems.
SMS is most typically used for text messaging between friends or coworkers, but it also has a variety of additional applications. Subscription SMS services, for example, may provide weather updates, news, sports updates, and financial quotations to consumers’ phones. Employees may also be notified of sales queries, service pauses, and other business-related information by SMS. Messages about patient crises may be sent to doctors through SMS.
Fortunately, text messages sent over SMS do not need the recipient’s phone to be turned on in order to send the message. The message will be held in the SMS service until the receiver switches on his or her phone, at which time it will be transmitted to the recipient’s phone. Most mobile phone carriers let you send a set amount of text messages for free each month. However, before you go text message crazy, you need figure out what that number is.
Telephone, SMS Communication and Facsimile Communication (FAX)
A fax is a kind of electronic communication that sends data across a network connection. This network connection was originally an analogue telephone line, however it is currently also used for this purpose through the Internet. The facsimile machine treats a document to be transferred as an image, scans it, converts it to bits, and sends it over the line. On the receiving end, the facsimile machine decodes the whole message into bits before converting it to an image. This picture is either shown onscreen or printed for reading by the person on the receiving end. Although facsimile technology is still in use, email has mostly overtaken it.