BMS: Integrated Marketing Communication University of Mumbai – 4th Sem Notes

Unit 1 
Meaning, Features of IMC, Evolution of IMC, Reasons for growth of IMCVIEW
Promotional Tools for IMC, IMC Planning ProcessVIEW
Role of IMC in MarketingVIEW
IMC Communication Process, TraditionalVIEW
Alternative Response Hierarchy ModelsVIEW
AIDA ModelVIEW
Hierarchy-of-Effects ModelVIEW
Establishing objectives and BudgetingVIEW
Determining Promotional objectivesVIEW
Sales vs Communication objectivesVIEW
DAGMAR, Problems in Setting objectivesVIEW
Setting objectives for the IMC ProgramVIEW
Unit 2 Elements of IMS-1
Advertising: FeaturesVIEW
Role of Advertising in IMCVIEW
Advantages and Disadvantages of AdvertisingVIEW
Types of AdvertisingVIEW
Types of Media used for AdvertisingVIEW
Sales Promotion ScopeVIEW
Role of Sales Promotion as IMC ToolVIEW
Reasons for the growth of Sales PromotionVIEW
Advantages and Disadvantages of Sales PromotionVIEW
Types of Sales PromotionVIEW
Objectives of consumer and Trade PromotionVIEW
Strategies for Consumer Promotion and Trade PromotionVIEW
Sales promotion campaignVIEW
Evolution of Sales Promotion campaignVIEW
Unit 3 Elements of IMC-II
Direct MarketingVIEW
Role of Direct Marketing in IMCVIEW
Objectives of Direct MarketingVIEW
Components of Direct MarketingVIEW
Tools of Direct Marketing: Direct mail, Catalogues, Direct response Media, Internet, TelemarketingVIEW
Alternative media evaluation of effectiveness of Direct MarketingVIEW
Publicity Relations and Publicity introductionVIEW
PR, Tools of PRVIEW
Role of PR in IMCVIEW
Advantages and Disadvantages of PRVIEW
Types of PRVIEW
Managing PR: Planning, Implementation, evaluation and Research, PublicityVIEW
Sponsorship: Definition, Essentials of good SponsorshipVIEW
Event Sponsorship, Cause SponsorshipVIEW
Personal Selling, featuresVIEW
Role of Personal Selling in IMCVIEW
Advantages and Disadvantages of Personal SellingVIEW
Personal Selling processVIEW
Importance of Personal SellingVIEW
Unit 4 Evaluation & Ethics in Marketing Communication
Evaluating an Integrated Marketing program:VIEW
Evolution process of IMC, Messages evaluationVIEW
Advertising tracking researchVIEW
Copy testing, emotional reaction TestVIEW
Cognitive Neuro Science – Online evaluationVIEW
Behavioral evaluation – Sales and Response RateVIEW
POPAI, Toll free numbers, QR codes and Facebook likesVIEW
Response cards, Internet responses, Redemption rateVIEW
Test Markets: Competitive responses, Scanner Data, Purchase Simulation TestVIEW
Ethics and Marketing Communication: Stereotyping, Targeting Vulnerable customerVIEW
Offensive brand Messages, Legal issues, Commercial free SpeechVIEW
Misleading claims, Puffery, fraud, Questionable B2B practicesVIEW
Current Trends in IMC:
Internet & IMCVIEW
Advertising on InternetVIEW
PR through Internet Banner, Sales Promotion on Internet, Direct Marketing on InternetVIEW