| Unit 1 Management Information System | |
| Overview of MIS, Definition and Characteristics | VIEW |
| Subsystems of MIS (Activity and Functional Subsystems) | VIEW |
| Structure of MIS | VIEW |
| Reason for failure of MIS | VIEW |
| Understanding Major Functional Systems: | |
| Marketing and Sales Systems | VIEW |
| Finance and Accounting Systems | VIEW |
| Manufacturing & Production Systems | VIEW |
| Human Resource Systems | VIEW |
| Inventory Systems: Sub Systems, Description and Organizational Levels | VIEW |
| Decision Support System: Definition, Characteristics, Components, Classification | VIEW |
| Decision Support System Relationship with MIS | VIEW |
| Decision Support System Evolution, Objectives | VIEW |
| Applications of Decision Support System | VIEW |
| Unit 2 ERP/E-SCM/E-CRM | |
| ERP Components | VIEW |
| Architecture of ERP: Generic Models | VIEW |
| Applications of ERP | VIEW |
| ERP implications Concept | VIEW |
| ERP Lifecycle | VIEW |
| Concept of XRP (extended ERP) | VIEW |
| Study of SAP, Oracle Apps, MS Dynamics NAV, Peoplesoft | VIEW |
| Concept of e-CRM | VIEW |
| E-CRM Solutions and its Advantages | VIEW |
| CRM Capabilities | VIEW |
| Customer Life Cycle | VIEW |
| Privacy issues and CRM | VIEW |
| CRM and Work flow Automation | VIEW |
| Concept of e-SCM, Strategic Advantages and Benefits | VIEW |
| E-SCM Components and Chain Architecture | VIEW |
| Major trends in e-SCM | VIEW |
| Unit 3 Introduction to Data Base and Data warehouse | |
| Meaning of DBMS, Need | VIEW |
| Concepts of DBMS | VIEW |
| Records, Attributes, Keys, Integrity constraints, Schema Architecture, Data independence | VIEW |
| Concept of Data Warehousing, Functions, Characteristics, Importance | VIEW |
| Data Warehousing Architecture | VIEW |
| Business use of Data Warehousing | VIEW |
| Standard Reports and Queries | VIEW |
| Data Mining | VIEW |
| Data Mining Scope and Technique | VIEW |
| Business Applications of Data warehouse and Data Mining | VIEW |
| Unit 4 Outsourcing | |
| Meaning of outsourcing, Need, Scope of Outsourcing | VIEW |
| IT and Business Process of Outsourcing | VIEW |
| BPO Vendors | VIEW |
| BPO Service Scope | VIEW |
| Benefits of BPO | VIEW |
| BPO and IT Services | VIEW |
| Project Management approach in BPO | VIEW |
| BPO and IT enabled Services | VIEW |
| BPO Business Model | VIEW |
| Strategy for Business Process Outsourcing | VIEW |
| Process of BPO | VIEW |
| ITO vs BPO | VIEW |
| Meaning of KPO | VIEW |
| KPO vs BPO | VIEW |
| KPO Opportunity and Scope | VIEW |
| KPO Challenges and India Scenario | VIEW |
| Outsourcing in Cloud environment: Cloud computing offerings | VIEW |
| Traditional Outsourcing vs Cloud computing | VIEW |