| Unit 1 Overview of Conflict | |
| Meaning of Conflict, Nature | VIEW |
| Transitions in Conflict thought: Traditional, Human Relations, Interactionist | VIEW |
| Functional and Dysfunctional Conflict | VIEW |
| Levels of conflicts | VIEW |
| Process of conflicts | VIEW |
| Organizational conflicts, Causes, Benefits and Limitations | VIEW |
| Conflict outcomes: Win-lose, Lose-Lose, Compromise, win-win | VIEW |
| Domains of conflicts: Superiority, Injustice, Vulnerability, Distrust, Helplessness | VIEW |
| Unit 2 Conflict Management | |
| Meaning of Conflict Management, Need & Conflict | VIEW |
| Conflict Resolution Strategies: Competing, Accommodating, Intra-group and Inter-group Levels | VIEW |
| Prevention of Industrial conflicts: | |
| Labour welfare officer | VIEW |
| Tripartite and Bipartite Bodies, Standing orders | VIEW |
| Grievance procedure | VIEW |
| Collective Bargaining | VIEW |
| Settlements of conflicts: Investigation, Mediator, Conciliation, Voluntary arbitration, Compulsory arbitration | VIEW |
| Labour courts, Industrial Tribunals, National Tribunals | VIEW |
| Unit 3 Overview of Negotiation | |
| Negotiation Meaning Process, Factors | VIEW |
| Negotiation Importance, Elements affecting Negotiation | VIEW |
| Challenges for an effective negotiation | VIEW |
| Role of Communication, Personality and emotions in Negotiation | VIEW |
| Distributive and Integrative Negotiation | VIEW |
| Cross-cultural Negotiation: Meaning, Factors influencing Cross-cultural Negotiation | VIEW |
| Ways to resolve Cross cultural Negotiation | VIEW |
| Types of Negotiations: Day to Day, Employer-Employee, Negotiation between Colleagues | VIEW |
| Commercial negotiation | VIEW |
| Legal Negotiation | VIEW |
| Unit 4 Meaning Negotiations, Ethics of Negotiation and 3D Negotiation | |
| Third Party Negotiation: Mediation, Arbitration, Conciliation, Consultation | VIEW |
| Skills for effective Negotiation | VIEW |
| Negotiation as an Approach to Manage conflicts | VIEW |
| Ethics in Negotiation: Meaning, Need, Ethically Ambiguous Negotiation Tactics | VIEW |
| Culture and Negotiation: Meaning, Influence of culture on negotiations | VIEW |
| 3D Negotiation: Meaning, The 3 dimensions for successful negotiations | VIEW |